Services

We provide outsourced inbound and outbound call center services tailored to your business needs. Our trained agents deliver personalized support across various industries.
Our Services

Take Your Business to the next Level

Outsourced Call Centre Services
Outbound call centre services
Inbound Call Centre Services

Outsourced Call Centre Services:

Inbound call handling and email response services, along with digital customer support and outbound call centre services, can all be delivered via appropriately skilled teams.
We offer two team options:

  • Shared Service - our agents work across a number of client accounts and answer your inbound calls and emails as and when they are received
  • Dedicated Team - a full-service operation dedicated to handling customer interactions on behalf of one single client Smaller companies, with lower volumes of customer calls, emails or live chat interactions may prefer to use the share service, whilst bigger businesses with large and consistent volumes should look at using a dedicated team with us.

    • Outbound call centre services:

    Include but not limited to:

  • Appointment Setting
  • Market Research
  • Lead Generation

    Benefits:
  • Maximise your business's Return on Investment (ROI)
  • Help to grow your client base and brand awareness
  • Reach out to your existing customers or clients
  • Promote new product and services launches
  • Follow up mail shots and targeted marketing campaigns

    • Inbound Call Centre Services:

    Our range of inbound call, email, and web chat services means that no query needs to go unanswered.
    PCS delivers first-class customer services, truly understanding our clients and working as an extension of their business. Services can be delivered through our shared or dedicated team
    Benefits:
    • Outsourcing your non-core functions, gives you more time to focus on key business activity
    • Customer services are expanded in order to alleviate the burden on your existing - or limited - capability
    • We provide enhanced cover for seasonal or time-sensitive peaks in call traffic, meaning you don’t have to think about increases or decreases in staffing or recruitment
    • We are agile and can deal with short-notice, short-term campaigns
    • We support your key marketing initiatives, such as product launches or promotions that can lead to significant increases in call volume
    • When you outgrow your existing messaging, answering or call-handling capability, our services are scalable, allowing for future growth

    Revolutionize Your Customer Service Experience with Our Global Call Center Solutions

    Prospect Call Solutions adds value to all types of businesses by giving the opportunity for real improvements in customer service, real increases in sales, real increases in profitability and real increases in productivity – allowing ROI to be measured in real terms.

    Don’t wait, contact us today and let us help take your business to the next level!

    Let’s talk

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